Healthcare

Strategies to keep your consumers informed through ACA changes   While the new President has begun to execute on his other campaign promises, future state...

On April 20, 2015, Google’s 18-month-young Helpouts service closed its doors, and with it, the promising but underutilized Healthcare Helpouts, a HIPAA-complaint portal for...

Someone asked me recently, “What are consumers looking for in a health plan or an insurance company?” I quipped a simple answer: convenient, comprehensive,...

Many health insurers are partnering with providers and transparency companies like Castlight, HealthSparq, and

The Affordable Care Act has marked several key deadlines over the last three years, but with mandatory coverage in place and 2.2 million new...

The healthcare story of 2013 was that of the Affordable Care Act, dominating the news with everything from carefully researched think pieces to inflammatory...

1. Know the “Whys” before the “Hows” A mentor of mine early in my digital career used to say, “Doug, remember: strategy before structure.” This...

This year’s AHIP Operations and Technology forum communicated a clear message: Success for health care payers and providers hinges on the ability to reach...

Some of the largest payers in the healthcare industry were represented at November’s AHIP Consumer Experience Forum, with keynote speakers and panelists from WellPoint,...

When we talk about the Affordable Care Act, trips to the doctor, or the latest in eHealth, are we talking about healthcare or health...